Shipping Policy
From our workshop in Quyang to your doorstep, plaza, or garden -- every shipment is handled with the same precision as our craft. Please review the details below before placing your order.
Shipping Methods
and Costs
Please read each product description carefully to determine whether an item is in stock and whether the displayed price includes shipping fees.
Curb-side Delivery
The trucking company will unload the package at your curb or roadside. Please note this does not include moving items into your house.
Free Shipping
We offer complimentary worldwide shipping for some products listed with dimensions and prices on our website.
Delivery Time
Large Items Over 50kg
We ship by sea. Please allow 4-9 weeks for delivery.
Samples Under 50kg
We ship by air. Please allow 1-3 weeks for delivery.
Insurance, Customs
& Tracking
Insurance
We have purchased full shipping insurance for both overseas and local shipping to protect your order during transit. In the event of damage during shipping, please take photos of the damaged item upon receipt as proof of the condition -- it is advisable to include the shipping company in these photos for documentation purposes. This evidence is crucial for us to assist you effectively and process any insurance claims.
Customs and Duties
International shipments may incur customs fees, taxes, and duties, which are the recipient's responsibility and are not included in our shipping costs.
Tracking
A tracking number will be provided once your order is shipped, allowing you to monitor its progress.
Special Requests
For any special shipping requests or requirements, please contact us before placing your order. We will do our best to accommodate your needs.
Questions about your shipment?
If you have any questions about our Shipping Policy or your order, please don't hesitate to reach out.